Shipping policy
At CafeNazareth.com, we’re dedicated to making your holiday season merry and bright with our handpicked collection of Christmas decor. To ensure your festive treasures arrive safely and on time, we’ve crafted a comprehensive shipping policy that outlines every step of the delivery process. Whether you’re shopping for twinkling lights, handcrafted ornaments, or cozy seasonal accents, this guide will help you understand how we handle orders, shipping timelines, and what to expect from the moment you click “purchase” to the joyful unwrapping at your doorstep.
1. Welcome to Our Shipping Policy
Thank you for choosing CafeNazareth.com as your destination for Christmas cheer! Our mission is to deliver high-quality holiday decor that transforms your home into a winter wonderland. This shipping policy is designed to provide clarity on how we process, package, and ship your orders, both domestically and internationally. By understanding our procedures, you can shop with confidence, knowing your festive essentials are in good hands.
2. Shipping Destinations
We proudly serve customers across the globe, spreading holiday magic far and wide:
Domestic Shipping:
We ship to all 50 U.S. states, Puerto Rico, and U.S. territories.International Shipping:
We deliver to over 100 countries! During checkout, enter your address to confirm availability and calculate costs.
Note: Some restrictions may apply due to carrier limitations or local regulations. Customers are responsible for customs fees, taxes, or import duties in their country (more details in Section 6).
3. Order Processing Time
Before your order ships, our team carefully inspects, packs, and prepares it for transit.
Standard Processing: 1–3 business days (excluding weekends/holidays).
Peak Season Processing (November–December): 3–5 business days due to high demand.
Pro Tip: Place orders early during the holidays to account for potential delays!
4. Shipping Methods & Costs
We partner with trusted carriers like USPS, FedEx, and UPS to offer flexible, reliable options.
Domestic Shipping Options
| Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | Free on orders over 50;5.99 otherwise | 3–7 business days |
| Expedited Shipping | $12.99 | 2–3 business days |
| Overnight Shipping | $24.99 | 1 business day |
International Shipping Options
Costs vary by destination and order weight. Fees are calculated at checkout.
5. Estimated Delivery Times
Delivery times depend on your location and shipping method:
Domestic:
Standard: 3–7 business days
Expedited: 2–3 business days
Overnight: Next business day
International:
Standard: 7–21 business days (varies by customs)
Note: These are estimates—actual delivery may vary due to carrier delays or customs checks.
6. International Shipping: Customs & Duties
International orders may incur customs fees, taxes, or import duties. These are the responsibility of the customer and are not included in CafeNazareth.com’s shipping costs. Contact your local customs office for details.
7. Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number. Use it to monitor your package’s journey via the carrier’s website.
Can’t find your tracking info? Check your spam folder or contact us.
8. Shipping Delays: What to Know
While rare, delays can occur due to:
Weather/natural disasters
Carrier backlog (especially during holidays)
Customs inspections (international orders)
If your order is delayed, contact the carrier first. For unresolved issues, email us—we’ll help investigate!
9. Lost or Damaged Packages
We insure every shipment. If your package is lost or arrives damaged:
Report within 7 days of delivery.
Provide photos of damaged items/packaging.
We’ll reship or refund promptly.
Note: We cannot replace limited-edition or sold-out items but will offer alternatives or refunds.
10. Returns & Exchanges
Not delighted with your purchase? See our Return Policy for details.
Return shipping costs are the customer’s responsibility.
Include original packaging for fragile items.
11. Holiday Shipping Deadlines
To ensure delivery by Christmas:
| Shipping Method | U.S. Order By | International Order By |
|---|---|---|
| Standard | December 10 | November 25 |
| Expedited | December 18 | December 5 |
| Overnight | December 21 | N/A |
Last-Minute Shoppers: Expedited/overnight options are available until December 21 at 12 PM EST.
12. Eco-Friendly Packaging
We’re committed to sustainability! Your items arrive in recyclable or biodegradable materials, padded with recycled paper.
13. Contact Us
Questions? Our customer care team is here to help!
Email: support@cafenazareth.com
Phone: 1-800-CAFE-NOW (Mon–Fri, 9 AM–5 PM EST)
Contact Form: Visit Here
14. FAQs
Q: Can I change my shipping address after ordering?
A: Contact us immediately! We’ll update it if the order hasn’t shipped.
Q: Do you ship to PO boxes?
A: Yes, via USPS.
Q: What if I’m not home for delivery?
A: Carriers may leave packages at your door or a secure location. Signature required for orders over $200.
15. Final Notes
At CafeNazareth.com, we treat every order as a gift—because we know it’s part of your cherished traditions. Thank you for trusting us with your holiday celebrations. From our family to yours, Merry Christmas and Happy Holidays!