At Café Nazareth, we strive to ensure your satisfaction with every purchase. As we sell our products exclusively through Amazon and Spreadshirt/Spreadshop, all returns and refunds are subject to the terms and conditions of the respective platform where your purchase was made. Below, we outline the key points of our refund policy to guide you.1. Purchases Made on Amazon (Amazon.com or Amazon.ca)If you purchased a Café Nazareth product through Amazon, your return or refund request will be handled in accordance with Amazon’s Return Policy:

  • Return Window: Most products are eligible for return within 30 days from the date of delivery.
  • Eligibility:
    • Non-customized products are eligible for a full refund or replacement.
    • Customized products (e.g., personalized designs) may be eligible for a refund or replacement only if defective or damaged, as per Amazon’s policies.
  • Process:
    • Visit the “Your Orders” section in your Amazon account.
    • Select the Café Nazareth product and follow the instructions to initiate a return.
    • Amazon may provide a prepaid return label or require you to cover return shipping costs, depending on the reason for the return.
  • Refunds: Once the return is processed, refunds are typically issued to the original payment method within 3-7 business days, subject to Amazon’s processing times.
  • For detailed information, please refer to Amazon’s Return Policy (or Amazon.ca for Canadian customers).

2. Purchases Made on Spreadshirt/SpreadshopIf you purchased a Café Nazareth product through Spreadshirt or Spreadshop, your return or refund request will be governed by Spreadshirt’s Fair Returns Policy:

  • Return Window: You may return products within 30 days from the date of receipt.
  • Eligibility:
    • Non-customized products are eligible for a full refund or exchange for a voucher.
    • Customized products are eligible only for a voucher or replacement, not a cash refund, unless the product is defective or incorrectly printed.
  • Return Costs:
    • For orders valued at $40 or more, Spreadshirt covers return shipping costs.
    • For orders under $40, you are responsible for return shipping costs, unless the return is due to a defect or error by Spreadshirt.
  • Process:
    • Access the “Returns” section in your Spreadshirt account or use the link provided in your order confirmation email.
    • Select the reason for return and choose between a voucher, refund (for non-customized items), or replacement.
    • Contact Spreadshirt’s customer service at service@spreadshirt.com (mailto:service@spreadshirt.com) or +1-800-381-0815 (U.S.) or +44 808 502 0646 (international) to coordinate the return.
    • Return the product within 30 days after notifying the Spreadshirt team.
  • Refunds/Vouchers: Refunds or vouchers are typically processed within 7 days of receiving the returned product.
  • For detailed information, please refer to Spreadshirt’s Return Policy.

3. Defective or Incorrect ProductsIf a Café Nazareth product arrives defective, damaged, or incorrectly printed:

  • Contact the respective platform (Amazon or Spreadshirt) immediately to report the issue.
  • Provide your order number and photos of the defect, if applicable.
  • Both platforms offer replacements or refunds for defective items, even for customized products, at no additional cost to you.

4. Important Notes

  • Platform-Specific Policies: As Café Nazareth does not handle returns directly, all requests must go through Amazon or Spreadshirt, depending on where you made your purchase. We cannot process refunds or returns independently.
  • Customized Products: Due to their personalized nature, customized items are not eligible for cash refunds on Spreadshirt unless defective. On Amazon, check the specific product listing for eligibility.
  • Contact Us: If you have questions about your purchase or need assistance with the return process, please contact us at [insert Café Nazareth contact email, e.g., support@cafenazareth.com]. We will guide you to the appropriate platform’s support team.
  • Sustainability: Returned products on Spreadshirt are donated to charitable organizations or recycled, in line with their sustainability practices.

5. Contact InformationFor further assistance, please reach out to:

  • Amazon Customer Service: Visit Amazon.com or Amazon.ca.
  • Spreadshirt Customer Service: Email service@spreadshirt.com (mailto:service@spreadshirt.com) or call +1-800-381-0815 (U.S.) or +44 808 502 0646 (international).
  • Café Nazareth Support: [Insert Café Nazareth contact email or form, e.g., support@cafenazareth.com].

We appreciate your trust in Café Nazareth and are committed to ensuring a smooth shopping experience through our trusted partners, Amazon and Spreadshirt.