Return Policy
At CafeNazareth.com, we take pride in curating exquisite Christmas decor that brings joy, warmth, and the magic of the season to your home. We understand that sometimes a product may not meet your expectations, or you might need to make changes to your order. Our Return Policy is designed to ensure your satisfaction while reflecting the generosity and care that define the holiday spirit. Please read this policy carefully to understand your options and how we can assist you.
1. Introduction: Our Commitment to You
The holidays are a time for giving, sharing, and creating cherished memories. As a family-owned business specializing in Christmas decorations, we want every item you receive from CafeNazareth.com to inspire delight. However, if something isn’t quite right, we’re here to help. Our flexible return process, hassle-free exchanges, and dedicated customer support team ensure that your experience with us remains joyful, even if a return is necessary.
This policy outlines the steps, timelines, and conditions for returns, exchanges, and refunds. By shopping with us, you agree to these terms, so we encourage you to review them thoroughly.
2. Return Eligibility
To maintain fairness and consistency, we’ve established guidelines for returns:
2.1 Timeframe for Returns
Standard Returns: Most items may be returned within 30 days of delivery.
Holiday Season Extension: For orders placed between November 1st and December 25th, the return window extends to January 31st of the following year. This allows ample time for gift-givers and recipients to make decisions after the holidays.
2.2 Condition of Items
All returned items must meet the following criteria:
Unused and Unopened: Products must be in their original, saleable condition.
Original Packaging: Items must include all tags, boxes, protective materials, and accessories.
No Damage: Decorations must be free of scratches, breaks, or signs of wear.
Examples of acceptable returns:
A Nativity set with sealed packaging.
Unopened string lights in their original twist ties.
A table centerpiece with intact protective foam.
Examples of non-acceptable returns:
A wreath with missing ornaments.
A personalized stocking embroidered with a name.
A lighted figurine with a cracked base.
2.3 Non-Returnable Items
For hygiene, safety, or customization reasons, the following cannot be returned:
Personalized or Monogrammed Products: Custom-made items (e.g., engraved ornaments, embroidered stockings).
Final Sale Items: Clearance or discounted products marked “Final Sale” at purchase.
Perishables: Seasonal treats like Christmas cookies or candies (if applicable).
Digital Products: Downloadable gift tags or holiday music.
3. How to Initiate a Return
Follow these simple steps to ensure a smooth process:
Step 1: Contact Customer Support
Email: Send details to returns@cafenazareth.com with your order number, item name, and reason for return.
Phone: Call +1 (800) 123-4567 (Mon–Fri, 9 AM–5 PM EST).
Online Form: Visit our Contact Page and select “Returns.”
Our team will respond within 24–48 hours with a Return Authorization (RA) number and instructions.
Step 2: Package the Item Securely
Repack the product in its original box, using protective materials to prevent damage.
Include the RA number on a slip inside the package.
Enclose the original invoice or gift receipt.
Step 3: Ship the Return
Mail the package to:
456 Bethlehem Lane Noel Valley, NV 09876 USA```
We recommend using a tracked shipping service (e.g., USPS, UPS, FedEx). Retain the tracking number until your refund is processed.
4. Refunds
4.1 Processing Timeline
Refunds are issued within 5–7 business days of receiving your return.
You’ll receive a confirmation email once completed.
4.2 Refund Methods
Original Payment: Credit/debit cards and PayPal refunds revert to the original source.
Store Credit: Opt for e-gift cards to receive a 10% bonus (e.g., 100refundbecomes110 in credit).
4.3 Deductions
Shipping Costs: Original delivery fees are non-refundable unless the return is due to our error.
Restocking Fee: A 15% fee applies only to items returned opened or without original packaging.
5. Exchanges
Need a different size, color, or style? Here’s how:
Contact us to confirm availability of the desired item.
Follow the standard return steps and note “Exchange” on your request.
Once we receive your return, we’ll ship the new item with expedited shipping at no extra cost.
6. Damaged or Defective Items
We meticulously inspect every item before shipping, but accidents happen. If your order arrives damaged or faulty:
Notify Us Within 48 Hours: Email photos/video of the damage to support@cafenazareth.com.
Resolution Options:
Replacement: We’ll ship a new item immediately.
Refund: Full reimbursement, including original shipping costs.
No return required: In most cases, you may keep or donate the damaged item.
7. Return Shipping Costs
Customer Responsibility: You cover return shipping unless the return is due to our error (e.g., wrong item shipped).
Prepaid Label: For defective items or mistakes on our end, we’ll email a prepaid return label.
8. Gifts
If you’re returning a gift:
The recipient must provide the order number or gift receipt.
Refunds will be issued to the original purchaser via store credit.
9. International Returns
Customers outside the U.S. are responsible for customs fees and return shipping.
Contact us for assistance with international returns.
10. Exceptions & Special Cases
Late Returns: Unfortunately, we cannot accept returns after the specified windows.
Lost Packages: If your return is lost in transit, we require proof of postage for assistance.
11. Customer Support
Our team is here to help! Reach us via:
Email: support@cafenazareth.com
12. Frequently Asked Questions (FAQ)
Q: Can I return an item without a receipt?
A: Yes, with the order number or gift receipt. Without these, we may offer store credit at the current price.
Q: How long does a refund take to appear on my statement?
A: Allow 7–10 business days after processing for bank delays.
Q: What if I receive the wrong item?
A: Contact us immediately! We’ll arrange a free return and expedite the correct product.
Q: Do you offer price adjustments?
A: Yes! If an item’s price drops within 14 days of purchase, we’ll refund the difference.
Q: Can I cancel an order?
A: Requests within 1 hour of purchase are guaranteed. Later requests depend on order status.
13. Policy Updates
We reserve the right to amend this policy. Changes will be posted on this page with a revised effective date.
Effective Date: October 1, 2023
14. Final Thoughts
At CafeNazareth.com, your happiness is our greatest gift. Whether you’re trimming the tree, hosting a holiday gathering, or spreading cheer to loved ones, we’re honored to be part of your traditions. Thank you for trusting us with your Christmas decor needs—we’re here to make every season bright!
Warmest Wishes,
The CafeNazareth Team
🎄 Joy to the World, and Peace to All! 🎄