Delivery Information
At Café Nazareth, we are committed to ensuring a seamless delivery experience for our customers. As we sell our products exclusively through Amazon and Spreadshirt/Spreadshop, all deliveries are managed according to the shipping policies and procedures of the respective platform where your purchase was made. Below, we outline the key details of our delivery policy to guide you.1. Deliveries for Purchases Made on Amazon (Amazon.com or Amazon.ca)If you purchased a Café Nazareth product through Amazon, your order will be processed and shipped in accordance with Amazon’s Shipping Policy:
- Shipping Options:
- Standard Shipping: Typically arrives within 3-7 business days, depending on your location.
- Expedited Shipping: Available for faster delivery, often within 1-3 business days.
- Same-Day or One-Day Shipping: Offered in select areas for eligible products, free for Amazon Prime members.
- International Shipping: For orders from Amazon.com to Canada or other countries, delivery times and costs vary based on location and product eligibility.
- Shipping Costs:
- Free shipping is available on eligible orders for Amazon Prime members or for orders meeting a minimum purchase amount (e.g., $35 CAD on Amazon.ca).
- Non-Prime customers may incur shipping fees, displayed at checkout.
- International orders from Amazon.com may include additional shipping fees and customs duties or taxes, calculated at checkout.
- Tracking:
- Once your order ships, Amazon provides a tracking number via the “Your Orders” section in your Amazon account or through email notifications.
- Delivery Locations:
- Amazon delivers to most addresses in Canada, the U.S., and select international destinations, subject to product availability.
- Issues or Delays:
- If your order is delayed, damaged, or lost, contact Amazon Customer Service through Amazon.com or Amazon.ca for assistance.
- For detailed information, please refer to Amazon’s Shipping Policy.
- Shipping Options:
- Standard Shipping: Delivery typically takes 5-10 business days in the U.S. and Canada, depending on the destination.
- Premium Shipping: Faster delivery options (e.g., 3-5 business days) are available at an additional cost, displayed at checkout.
- International Shipping: Available to many countries, with delivery times ranging from 7-15 business days, depending on location.
- Shipping Costs:
- Shipping fees are calculated at checkout based on the order size, weight, and destination.
- Free shipping may be offered on select promotions or for orders above a certain threshold (e.g., $40 in some regions), as specified at checkout.
- International orders may incur customs duties or taxes, which are the customer’s responsibility and not included in the shipping cost.
- Tracking:
- A tracking number is provided via email or in your Spreadshirt account once the order ships, allowing you to monitor delivery progress.
- Delivery Locations:
- Spreadshirt ships to most addresses in the U.S., Canada, and select international destinations, subject to product availability.
- Issues or Delays:
- If your order is delayed, damaged, or lost, contact Spreadshirt’s customer service at service@spreadshirt.com (mailto:service@spreadshirt.com) or +1-800-381-0815 (U.S.) or +44 808 502 0646 (international) for resolution.
- For detailed information, please refer to Spreadshirt’s Shipping Policy.
- Amazon: Orders are typically processed within 1-2 business days. Customized Café Nazareth products may require additional processing time, as indicated at checkout.
- Spreadshirt/Spreadshop: As Café Nazareth products are printed on demand, processing typically takes 1-3 business days before shipping. Customized designs may extend this period slightly.
- Platform-Specific Policies: Café Nazareth does not handle deliveries directly. All shipping processes, including timelines, costs, and tracking, are managed by Amazon or Spreadshirt, depending on where you made your purchase.
- Customized Products: Personalized Café Nazareth products (e.g., custom-designed apparel) may have slightly longer processing times due to on-demand printing.
- International Orders: Customers outside the U.S. or Canada may face additional customs fees or import duties, which are not controlled by Café Nazareth or the platforms. Check with your local customs office for details.
- Sustainability: Spreadshirt emphasizes eco-friendly practices, and some Café Nazareth products may be produced using sustainable materials or processes, as noted in product descriptions.
- Contact Us: For questions about your delivery, contact Café Nazareth at [insert Café Nazareth contact email, e.g., support@cafenazareth.com]. We will guide you to the appropriate platform’s support team for resolution.
- Amazon Customer Service: Visit Amazon.com or Amazon.ca.
- Spreadshirt Customer Service: Email service@spreadshirt.com (mailto:service@spreadshirt.com) or call +1-800-381-0815 (U.S.) or +44 808 502 0646 (international).
- Café Nazareth Support: [Insert Café Nazareth contact email or form, e.g., support@cafenazareth.com].