Delivery Information

Welcome to CafeNazareth.com – Your Holiday Wonderland!

At Cafe Nazareth, we’re dedicated to making your Christmas magical with our handpicked collection of festive decor. From twinkling ornaments to cozy holiday accents, every item is crafted to bring warmth and joy to your home. To ensure your treasures arrive safely and on time, we’ve designed a seamless delivery process tailored for the holiday season. Below, we’ve outlined everything you need to know about our delivery timelines, policies, and how we work tirelessly to get your Christmas spirit delivered right to your doorstep.

Delivery Timeline: 15–20 Days from Order Date

We understand that timing is everything during the holidays. To meet the high demand for our unique products while maintaining quality, deliveries are completed within 15–20 days from the date of order confirmation. This timeframe includes order processing, careful packaging, and shipping. While we aim to expedite every order, this window ensures your items arrive in pristine condition, ready to dazzle your home.

Why Does Delivery Take 15–20 Days?

  1. Handcrafted & Curated Products: Many of our decorations are handmade or sourced from artisans, requiring time for meticulous craftsmanship.

  2. Quality Checks: Each item undergoes rigorous inspection to meet our standards.

  3. Holiday Season Volume: During peak periods (November–December), orders surge, and carriers experience delays.

  4. Global Shipping: For international customers, customs and regional logistics may add to the timeline.

Rest assured, we prioritize efficiency without compromising the care your order deserves.

Our Delivery Process: Step-by-Step

1. Order Placement

Once you’ve filled your cart with festive goodies, complete checkout with your shipping details. Double-check your address to avoid delays!

2. Order Processing (3–5 Days)

  • Confirmation: You’ll receive an email with your order summary.

  • Preparation: Our team picks, packs, and labels your items with care.

3. Dispatch & Shipping (10–15 Days)

  • Carrier Handoff: We partner with trusted carriers (UPS, FedEx, DHL, and local postal services) based on your location.

  • Tracking Info: A tracking number is emailed once your package is en route.

4. Delivery

Carriers will deliver your package to the provided address. If you’re unavailable, they’ll leave a notice for rescheduling or pickup.

Key Delivery Details

Processing Time

  • 3–5 business days after order confirmation.

  • Delays may occur during holidays; we’ll notify you if issues arise.

Shipping Methods

  • Standard Shipping: Free on orders over $50; 10–15 business days.

  • Express Shipping: Available at checkout for faster delivery (5–7 business days; additional cost).

  • International Shipping: Delivery times vary by destination. Customs/duties are the customer’s responsibility.

Tracking Your Order

Use the tracking number in your dispatch email to monitor your package’s journey. Contact us at support@cafenazareth.com for assistance.

Delivery Areas

We ship globally! Note that remote locations may experience slightly longer delays.

Holiday Cut-Off Dates

To ensure pre-Christmas delivery:

  • Standard Shipping: Order by December 1st.

  • Express Shipping: Order by December 15th.

Dates may vary by region. Order early to avoid disappointment!

Address Changes & Order Modifications

  • Address Changes: Contact us within 24 hours of ordering via support@cafenazareth.com 

  • Modifications/Cancellations: Requests must be made within 12 hours of purchase.

What If My Order Is Delayed?

While rare, delays can happen due to weather, customs, or carrier issues. If your package is overdue:

  1. Track Your Package: Use the provided tracking number.

  2. Contact the Carrier: They may have updated details.

  3. Reach Out to Us: We’ll investigate and keep you informed.

Damaged or Missing Items?

  • Damaged Products: Email photos to support@cafenazareth.com within 48 hours of delivery for a replacement/refund.

  • Missing Packages: If tracking shows delivery but you haven’t received it, contact us immediately.

Returns & Refunds

  • Returns: Initiate within 30 days of delivery. Items must be unused and in original packaging.

  • Refunds: Processed within 5–7 business days after return inspection.

Exclusions: Personalized/custom items are final sale.

FAQs

Q: Can I get faster delivery?
A: Yes! Choose Express Shipping at checkout for 5–7 business days.

Q: What if my order doesn’t arrive in 20 days?
A: Contact us—we’ll track your package and resolve the issue promptly.

Q: Do you ship internationally?
A: Yes! Delivery times vary by country.

Q: Can I change my delivery address?
A: Yes, if requested within 24 hours of ordering.

Q: What’s your return policy?
A: 30 days for unused items in original packaging.

Need Help?

Our support team is here for you!

Thank You for Choosing Cafe Nazareth!

We’re honored to be part of your holiday celebrations. By understanding our delivery process, you help us ensure your Christmas decor arrives safely and on time. Let’s make this season the most magical one yet!

Warm wishes,
The Cafe Nazareth Team 🎄✨